Returns
Please choose your pony carefully. Due to the nature of our products, we do not accept returns or exchanges for change of mind, colour selection, or style choice.
Faulty Prouducts
Returns are only accepted for faulty products
- Any faults must be reported within 24 hours of receiving your order.
- To be eligible for a exchange, the pony must be unused, unaltered and in its original packaging.
- Proof of fault will be required
Quality Assurance
All ponys undergo multiple quality checks
- during manufacturing
- during pacakging
- upon receiving stock
- before shipping
This ensures each pony meets our quality standards before being sent out. If a fault is confirmed, we will offer a replacement or store credit at our discretion.
Non-Returnable Items
We do not accept returns or exchanges for:
- incorrect colour or style selection
- change of mind
- normal shedding or variations that occur with synthetic or human hair prouducts
- damage caused by misuse, heat, chemicals or incorrect care
For any return enquiries, please contact us within the required timeframe so we can assist promptly.